Choosing the correct shipping method
We ship with UPS. Please note the following is ground transit days Monday through Friday.
- One day trip – Most of ME, NH, MA, RI, CT, most of NY & NJ
- Two day trip – Some of ME, some of NY & NJ, PA, DE, MD, OH, IN, KY, WV, VA, NC, SC
- Three day trip – MI, WI, MN, IA, KS, IL, MO, TN, AL, GA, FL
When shipping to the following states you must select UPS 3 Day Select, otherwise it will melt. – AR, AZ, CA, CO, ID, KS, LA, MS, MT, NE, NV, ND, OK, OR, SD, TX, UT, WA.
To Alaska and Hawaii, you must select UPS 2 Day Air.
**Please note – choosing the correct shipping is very important. We will not be able to process your order if you do not select the proper shipping method.
When shipping to a warm climate or a long distance, please be sure to choose the proper shipping option. The correct shipping option will ensure that your order will be processed in a timely manner. We are unable to process orders if the correct shipping method has not been selected. Need help choosing the correct shipping? Feel free to call us at 508-473-9060; we are happy to help!
We need the exact street address
We require the exact street address, including proper suite/apartment number, floor and zip code. (Sorry no Post Office boxes, APO, FPO, or AFB). An incorrect address can delay delivery and therefore melt the chocolates. Unfortunately, we are unable to replace your chocolates or issue a refund when the address provided is incorrect.
It is our shipping practice when shipping to warmer climates and longer destinations to pack with insulation and ice.
Processing your shipment
Your product is made fresh upon receipt of your order; therefore we usually ship within 24 – 48 hours of when your order was placed. We will make sure your package is sent the most direct route possible. There is no delivery on weekends or holidays and therefore we account for that when planning your shipment. Sometimes, we may hold your package and ship it on Monday or Tuesday in order for it to have the least amount of days in transit. Thank you for understanding!
Message Card or Special Instructions
When you are on the credit card payment page, you will see there is a “Special Instructions” area. This is where you tell us what the gift card should read or if you want an “all dark assortment”, etc.